Any person or group of persons or an institution can lodge a complaint with the Commission. Where the circumstances demand, a person may lodge a complaint on behalf of another.

When can I lodge a complaint?

You may complain when:

• 1. Your human rights are violated
  2. You are denied the enjoyment of a right to which you are entitled
  3. You are dissatisfied with a decision, an action of or a service you have received from any public institution or public official
  4. You have been unsuccessful in your efforts to resolve the problem with the public institution or public official
  5. You should complain to the Commission as soon as possible but not later than 12 months after the conduct or decision you want to complain about took place

What can I complain about?

You can complain about:

1. violation of human rights
2. inappropriate administrative actions and decisions of public institutions and public officials
3. corruption in public institution or by public officials
   

   How can I make a complaint?

   You may complain to the Commission via phone, email, post, fax, or in person and any other language at any of the Commission’s offices throughout the country. When making a complaint, you should try to give as much detail as possible including supporting documents and contacts of persons who may assist the Commission in its investigation. You should also indicate to the Commission the remedy you are seeking. You should provide all relevant information that will assist the Commission communicate better with you and the person or institution you are complaining about. This should include full names, contact addresses and contact phone numbers.